Returns & Policy
Returns & Exchanges
At Desibox, we want you to be completely satisfied with your purchase. We accept returns and exchanges under the following conditions:
Return Window
You have 5 days from the date of delivery to initiate a return or exchange request.
Eligible Products
Items must be returned in new condition — unused, unworn, unwashed, and in original packaging.
Non-Returnable Items
For safety and hygiene reasons, the following items are not eligible for return:
- Perishable goods (food or grocery items)
- Opened consumables
- Customized or personalized products
Return Method
All returns must be sent via an approved drop-off location.
Drop off Location - Runby torg,Upplands Väsby, Sweden
Please contact our support team to receive return instructions before sending your item.
Shipping Costs
Customers are responsible for return shipping costs unless the product is defective or incorrect.
Restocking Fees
We do not charge any restocking fees.
Refund Processing
Once we receive and inspect your return, refunds will be processed within 5 business days to your original payment method.
How to Start a Return
To initiate a return or exchange, please contact us at:
(Please include your order number and reason for return.)